Privacy policy
Smell4u operates this store and website, powered by Shopify, to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described here.
1. Personal Information We Collect
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact details — your name, address, billing and shipping address, phone number, and email address.
Financial information — credit/debit card numbers, payment card information, transaction details, and payment confirmation.
Account information — your username, password, security questions, preferences and settings.
Transaction information — items you view, add to cart, wishlist, purchase, return, exchange or cancel.
Communications — information you include when contacting us, such as customer support inquiries.
Device information — your device type, browser, network connection, IP address, and unique identifiers.
Usage information — how and when you interact with or navigate the Services.
2. How We Collect Personal Information
Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically — from your device when you use our services or visit our website, through cookies and similar technologies.
From service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From partners or third parties — in connection with our business operations.
3. How We Use Your Personal Information
Providing the Services — to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and create a customized shopping experience.
Marketing and Advertising — to send marketing and promotional communications by email, text, or post, and to show you relevant online advertisements.
Security and Fraud Prevention — to authenticate your account, detect fraudulent or malicious activity, and secure our services.
Communicating with You — to provide customer support and maintain our business relationship with you.
Legal Reasons — to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.
4. How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
Service providers — vendors who perform services on our behalf such as payment processing, IT management, data analytics, customer support, cloud storage, and fulfillment.
Business and marketing partners — to provide marketing services and advertise to you, including through Shopify's personalized advertising tools.
At your direction — when you request or consent to disclosure, such as to ship products or through social media integrations.
Affiliates — within our corporate group where applicable.
Legal and business transactions — to comply with legal obligations, respond to subpoenas, enforce terms of service, or in connection with a merger or business transaction.
5. Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside. To learn more about how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
6. Third Party Websites and Links
The Services may provide links to third-party websites or platforms. We are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on them. We recommend you review their privacy and security policies before providing any information.
7. Children's Data
The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.
8. Security and Retention
No security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend you do not use unsecure channels to communicate sensitive or confidential information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
9. Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
Right to Access / Know — request access to the personal information we hold about you.
Right to Delete — request that we delete personal information we maintain about you.
Right to Correct — request correction of inaccurate personal information.
Right of Portability — receive a copy of your personal information and request transfer to a third party.
Marketing Opt-Out — opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails related to your account or orders.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.
10. Complaints
If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
11. International Transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
Smell4u
Farhan Khan
Hall Road Number 2, Avachit Pada
Naaz Apartment, B Wing, Ground Floor
Bhiwandi, MH – 421302, India
Email: info.smell4u@gmail.com